Contact Policy

Customer Communication

• We value our customers and strive to offer prompt, professional, and transparent communication for all inquiries.
• Our team is available to assist with product questions, order updates, exchanges, or general support needs.

How to Reach Us

• Email: innovationgarment123@gmail.com
• Please include your order number and detailed information about your inquiry for faster service.
• Response Time: Within 24–48 business hours (Monday–Friday, excluding holidays).

Business Hours

• Support is available from 10:00 AM – 6:00 PM (Monday to Friday).
• Inquiries received outside business hours will be handled the next working day.

Social Media Communication

• You can contact us through our official social media pages.
• For privacy and efficiency, all order-related matters should be directed via email.

Phone Support

• We currently do not offer phone support to ensure all queries are documented and resolved accurately through email.

Privacy & Data Protection

• All communications are managed according to our Privacy Policy.
• Your personal information will never be shared with third parties without consent.

Feedback and Suggestions

• We welcome feedback to improve our services.
• Send suggestions to innovationgarment123@gmail.com with the subject line “Feedback”.

Important Notes

• Please avoid sending multiple messages regarding the same issue, as this may delay responses.
• Response times may be slightly extended during sales or high-volume periods.

Thank you for contacting us — your satisfaction is our priority.